Connot open pdf's or attach files

If I try to open a pdf file the system locks up.

Thunderbird also locking up OS. Had to setup evolution.

If I try to attach a file to an e-mail system crashes.


Which version of ClearLinux do you have? Hardware?

os build 42950,Linux 6.13.1-1540.native, Intel® Core™ i7-7700 × 8

I removed the wifi USB adaptor since, it disappeared from settings. AC600 WLAN USB

Have you try this Check Processor Compatibility?

Thunderbird is installed by Flatpak? What do you use to open PDFs?

i have same build but pdf work fine.

Here is the result of the processor check:

Checking if host is capable of running Clear Linux* OS

egrep: warning: egrep is obsolescent; using grep -E
SUCCESS: 64-bit CPU (lm)
egrep: warning: egrep is obsolescent; using grep -E
SUCCESS: Supplemental Streaming SIMD Extensions 3 (ssse3)
egrep: warning: egrep is obsolescent; using grep -E
SUCCESS: Streaming SIMD Extensions v4.1 (sse4_1)
egrep: warning: egrep is obsolescent; using grep -E
SUCCESS: Streaming SIMD Extensions v4.2 (sse4_2)
egrep: warning: egrep is obsolescent; using grep -E
SUCCESS: Carry-less Multiplication extensions (pclmulqdq)

Thunderbird was installed via flatpak.

I have tried everything to open pdf files however the system locks up and eventually, returns the above posted screen shots. If I open a web link to a pdf file, in a browser (firefox) the pdf will open.

I have removed Thunderbird.

I have also, physically, removed the AC600 WLAN USB adapter from the system which, was no longer being recognized without any effect. So, I doubt that was causing the issue since all issues remain.

I think there are malformed directives/links.

If I try to open a pdf by clicking open file with / firefox, I get multiple tabs if there are spaces in the folder or file names. I.E. :
file:///home/jwarren/Documents/small files/service/Service record 020925.pdf

I get four tabs
tab 1 : file:///home/jwarren/Documents/small
tab 2 : http://files/service/Service
tab 3 : http://record/
tab 4 : http://020925.pdf/

Now thinking this is happening with a browser, the location of the file on the disk must be malformed (i.e. MBR, disk record). I have tried to check the disk with partition apps but, cannot dismount the disk to check it for repair. Maybe, I need to find an OS live disk to run disks.

The following link works by opening in one firefox tab:
file:///home/jwarren/Documents/smallfiles/service_files/Service_record_020925.pdf

Hi, I recommend using Thunderbird via swupd and not via flatpak (because the former is more integrated with ClearLinuxOS).

first remove Thunderbird by Flatpak,
second, install by swupd
sudo swupd bundle-add thunderbird

Finally, to check if the installation has any corrupted files, you should first run swupd diagnose, and then swupd repair.

Thank you for taking the time to reply!

However, being a busy guy, I need to keep the train moving and on the tracks! I have decided to install a copy of Ubuntu just to keep working. I am backing up all the files from the CL drive and will try reinstalling everything on that disk.

Not sure why, spaces in file names became a problem. The disk holding the CL original install was a brand new disk and has been checked and has been found in good order and bench marking well. Anyway, Thanks again for the replies! I will be watching this thread in case someone comes with a solution or explanation to the space’s in files names problem. I thought spaces in file names was solved long ago.

Cheers!

You’re mixing 2-3 issues here, so let’s take it apart a bit:

  1. For the kernel bug, what kernel are you running? (uname -a)
  2. & 3. I’d definitely use firefox and thunderbird from swupd instead of flatpak unless you have a really good reason. With our package of firefox, I had no problems opening PDFs with spaces in fienames and paths.

Hello
I confirm the same issue with Thunderbird and posted bug in Thunderbird crash system when saving e-mail with attachment. · Issue #3282 · clearlinux/distribution · GitHub

  • now on two different machines with updated ClearLinux.
    I didn’t know about Firefox issue opening .pdf files, but i also confirm that,trying to open .pdf file with spaces in names from file manager for ex. Nautilus, Firefox tries to open file divided by spaces in different tabs. If i drag and drop the file in opened Firefox window - file (with spaces) is showed correctly.

I’ve replicated this behavior after updating Firefox to 135.0.2. I can clearly see that Firefox has been called with the PDF filename broken into multiple arguments.

I don’t know the underlying cause yet.

OK, yeah, just a silly bash scripting issue. I’ll push a fix for both firefox and thunderbird.