Failed installation of ClearLinux on Dell XPS15

General Discussion
1

Hello Guys,

I am fairly new to this community, but I am a huge fan of the ClearLinux OS. I have installed it a while ago on my first laptop. Then the laptop broke and I had to buy a new one. My new laptop is the XPS15 7590 with the i9 processor. As I wanted to install the OS according to the guidelines on the website, the installation failed. Through the gui I have seen the cleaning process of the disk is not going through. In other words it failed.
So, as pointed out by the error message, I went to look for more details in the file /root/clr-installer.log, but I do not have any clue what it means. I hope some of you guys is able to help me. The log file contained the following:

2020/11/06 18:14:05 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:05 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:05 [DBG] cmd.Env: []
2020/11/06 18:14:05 [INF] Running pre-install hooks
2020/11/06 18:14:05 [DBG] Clear Linux OS version: latest
2020/11/06 18:14:05 [DBG] lsblk --exclude 1,2,11 -J -b -O /dev/nvme0n1
2020/11/06 18:14:05 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:05 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:05 [DBG] cmd.Env: []
2020/11/06 18:14:05 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-swap
2020/11/06 18:14:05 [DBG] lvm name fedora_localhost--live-swap does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:05 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-home
2020/11/06 18:14:05 [DBG] lvm name fedora_localhost--live-home does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:05 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-root
2020/11/06 18:14:05 [DBG] lvm name fedora_localhost--live-root does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:05 [INF] Cleaning disk(action): /dev/nvme0n1 with ForceDestructive: false
2020/11/06 18:14:05 [DBG] lsblk --exclude 1,2,11 -J -b -O /dev/nvme0n1
2020/11/06 18:14:05 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:05 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:05 [DBG] cmd.Env: []
2020/11/06 18:14:06 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-swap
2020/11/06 18:14:06 [DBG] lvm name fedora_localhost--live-swap does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:06 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-home
2020/11/06 18:14:06 [DBG] lvm name fedora_localhost--live-home does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:06 [DBG] isBlockDeviceAvailableDeep: Found lvm name: fedora_localhost--live-root
2020/11/06 18:14:06 [DBG] lvm name fedora_localhost--live-root does not match Advanced regex \w+-(CLR_[0-9a-zA-Z-_\+.]+$)
2020/11/06 18:14:06 [DBG] removePart: Found parent: /dev/nvme0n1 for child: /dev/nvme0n1p3
2020/11/06 18:14:06 [DBG] pvdisplay --colon
2020/11/06 18:14:06 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:06 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:06 [DBG] cmd.Env: []
2020/11/06 18:14:06 [DBG] checkVolumeGroupSpan(action): Running with ForceDestructive:false
2020/11/06 18:14:06 [DBG] lvdisplay /dev/mapper/fedora_localhost-live --colon
2020/11/06 18:14:06 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:06 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:06 [DBG] cmd.Env: []
2020/11/06 18:14:06 [DBG] Pre-Installation has no message content
2020/11/06 18:14:09 [WRN] PrepareInstallationMedia: exit status 5

Error Trace:
errors.Wrap()
     /builddir/build/BUILD/clr-installer-2.7.0/errors/errors.go:85
storage.processPhysicalVolume()
     /builddir/build/BUILD/clr-installer-2.7.0/storage/block_devices_ops.go:629

2020/11/06 18:14:09 [INF] Running post-image hooks
2020/11/06 18:14:09 [INF] Installation Steps Complete
2020/11/06 18:14:09 [ERR] 

Error Trace:
errors.Wrap()
     /builddir/build/BUILD/clr-installer-2.7.0/errors/errors.go:85
storage.processPhysicalVolume()
     /builddir/build/BUILD/clr-installer-2.7.0/storage/block_devices_ops.go:629
 exit status 5
2020/11/06 18:14:09 [DBG] telem-record-gen --severity 3 --class org.clearlinux/clr-installer/tuipanic --no-post --echo --event-id 399b49a43964b2b774b54e702e0ce42d --payload version=2.7.0
exit status 5

Error Trace:
errors.Wrap()
     /builddir/build/BUILD/clr-installer-2.7.0/errors/errors.go:85
storage.processPhysicalVolume()
     /builddir/build/BUILD/clr-installer-2.7.0/storage/block_devices_ops.go:629

2020/11/06 18:14:09 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:09 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:09 [DBG] cmd.Env: []
2020/11/06 18:14:09 [DBG] dmesg --console-on
2020/11/06 18:14:09 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:09 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:09 [DBG] cmd.Env: []
2020/11/06 18:14:09 [DBG] telem-record-gen --severity 3 --class org.clearlinux/clr-installer/tui --no-post --echo --event-id 399b49a43964b2b774b54e702e0ce42d --payload version=2.7.0
exit status 5

Error Trace:
errors.Wrap()
     /builddir/build/BUILD/clr-installer-2.7.0/errors/errors.go:85
storage.processPhysicalVolume()
     /builddir/build/BUILD/clr-installer-2.7.0/storage/block_devices_ops.go:629

2020/11/06 18:14:09 [DBG] Using default shellProxy.DefaultGetProxyValue
2020/11/06 18:14:09 [DBG] [Previous line repeated 4 times]
2020/11/06 18:14:09 [DBG] cmd.Env: []
2020/11/06 18:14:09 [ERR] exit status 5

Error Trace:
errors.Wrap()
     /builddir/build/BUILD/clr-installer-2.7.0/errors/errors.go:85
storage.processPhysicalVolume()
     /builddir/build/BUILD/clr-installer-2.7.0/storage/block_devices_ops.go:629
2

What do you mean by this? Cleaning process? was there something else on the disk beforehand? Did you try maybe deleting the old partitions with GParted first?

3

In the GUI of clearlinux installer are the different steps and their progess listed. In that list it shows that the cleaning process of the disk has failed (I have chosen the destructive Installation).
Currently is Fedora installed and it is not possible to delete the partitions in gparted.

Screenshot from 2020-11-06 20-09-28
Screenshot from 2020-11-06 20-09-283840Ă—2160 417 KB

4

Why can’t you delete the partitions in gparted? Are they showing a lock? If so they may be mounted. Try unmounting with sudo umount /dev/DEVICENAME, where DEVICENAME is the name of the device as shown in output from command lsblk.

In the case of lvm you may just need to right click on the (locked) device and select “Deactivate”.

1 Like
5

Thank you for your help. Deactivating with gparted worked great.